Apple, Xfinity and the Defective IPhone
I try not to obsess over things as much as I used to. My recent IPhone debacle certainly tested that. I can’t erase what it took me to get a working phone, but I want to tell my story and give you some tips on how you can avoid this. First, some background I was a customer of Verizon for about 10 years. Last summer, I started having trouble getting service in my house. I called Verizon and was told they were working on updates in the area, they should be done in a few weeks, and I would receive a credit. When the lack of service continued another month, I called back. There was no record of service in my area, and they weren’t giving me a credit! I went through a half dozen people, up to supervisors, and was told the same thing. I had a few other people on Verizon try their phones in my house with no service. Around this same time, I was getting constant offers from Xfinity Mobile . They would cut my monthly bill dramatically, pay off my contract with Verizon, and give me a new IPhone ...